Disabled passengers

Taxi and private hire operators understood to offer at least one wheelchair-accessible vehicle are indicated by a wheelchair symbol in the traintaxi listings.

Within London, all licensed taxis are wheelchair-accessible and taxi drivers must convey a wheelchair passenger on the same basis as any other passenger.

Outside London, legislation is compelling taxi operators to provide for the needs of disabled passengers - particularly passengers in wheelchairs. Many taxi and private hire operators have done so willingly and expertly for years. However, the speed at which provision is being made varies from area to area. So our advice is to discuss any requirements that you have when enquiring or booking. If the first operator you call can't help, go elsewhere!

Throughout Britain, both taxis and private hire vehicles must take assistance dogs on request unless the driver has a medical exemption certificate (usually because of an allergy to dogs). So we again recommend checking before travelling.